As an Interactive Voice Response (IVR) functions

Meet Emily. Emily works for Bell Canada, answers phones for the service. It comes from the province of New Brunswick, graduated from Carleton University and has music in his spare time. It is also a computer.

"Emily" is the title reaction Bell Canada Interactive Voice Response (IVR) system (Bio she asked '] press release is available.) When a customer calls to inquire about the account or to speak Support Specialist, will speak to Emily first. In a quiet, pre-recorded voice, Emily leads them through the menu, the software for voice recognition is the difference between "Billing" and understand "support." If the customer wants "real" customer service rep to speak, he can always press zero. Emily will not be offended.

It is difficult for a customer-oriented company that does not go by human operators IVR mind. If you call your credit card, you can use IVR to pay the balance or report a fraudulent charge. Airlines use extensive IVR booking process and make sure that real-time flight status. Pharmacies use IVRs for refilling regulations. And almost everyone uses a separate call to the IVR extension or access the company phone directory.

Large and small businesses have adopted IVR technology because it saves money that would otherwise be used for living, breathing staff (expensive). IVR system efficiency is the percentage of callers who rated ask the live operator. The lower the percentage, the more successful system. Of course there are some IVR systems that you never to speak to a live operator. But for fans of the IVR, it is bad practice.

Working as automated phone systems? Let's talk about the truth of the robot or just a smart piece of software? Read on to learn more about the technology for IVR systems.